I. General Provisions​

This Privacy Policy (the “Policy”) is intended to clarify the rules governing the collection, use, storage, protection, and external disclosure of personal information of Users (including cooperative clients, website visitors, enquirers, etc., collectively referred to as “Users”) by us, so as to safeguard Users’ information security and legitimate rights and interests.​

Users’ access to our official website, use of our services, or conduct of business cooperation with us shall be deemed as full understanding and acceptance of all contents of this Policy. If a User disagrees with this Policy, they shall immediately cease using our relevant services and business cooperation.​

We may revise this Policy from time to time in accordance with updates to laws and regulations and business development needs. The revised Policy will be notified to Users through announcements on our official website, and Users’ continued use of relevant services shall be deemed as acceptance of the revised contents.​

II. Collection and Use of Information​

(I) Types of Collected Information​

• Identity Information: Including but not limited to Users’ names, contact information (phone numbers, email addresses, physical addresses), company names, unified social credit codes, and other information used for identity verification and business connection;​

• Business-Related Information: Including but not limited to cooperation needs, product order information, purchase lists, logistics and distribution information, payment and invoicing information, and other information directly related to business operations;​

• Access and Usage Information: Non-personally identifiable information generated when Users access our official website, such as browsing history, page stay duration, and access device information (e.g., browser type, operating system);​

• Other Information: Consultation content, feedback and suggestions, questionnaire responses, and other information voluntarily provided by Users.​

(II) Purposes of Information Use​

• To provide Users with core services such as business connection, product supply, order processing, logistics and distribution, and after-sales support;​

• To optimize the functions and user experience of our official website and improve service quality and efficiency;​

• To send Users relevant information such as product updates, promotional activities, and industry insights (Users may apply for unsubscription through official channels);​

• For our internal data analysis, business optimization, and compliance reviews;​

• Other usage scenarios required by laws and regulations or explicitly agreed upon by Users.​

III. Storage and Protection of Information​

• We will adopt internationally recognized information security technologies and management measures (such as encrypted storage, access permission control, security auditing, etc.) to protect User information from unauthorized access, disclosure, tampering, or damage;​

• User information will be stored on our designated secure servers, and the storage period will strictly adhere to the principle of “necessity and minimality”. That is, after the completion of the business purpose or the expiration of the storage period stipulated by laws and regulations, we will legally delete or anonymize the relevant information;​

• Only trained relevant personnel of ours are authorized to access User information, and such personnel must comply with strict confidentiality obligations. Those who violate these obligations shall bear corresponding legal responsibilities.​

IV. External Provision of Information​

We will not sell, rent, or share Users’ personal information to any third party without Users’ consent, except in the following circumstances:​

1. Mandatory requirements by laws and regulations, judicial authorities, or administrative departments;​

2. To protect the legitimate rights and interests of us, Users, or third parties from harm;​

3. Cooperative scenarios explicitly agreed to or authorized in writing by Users (e.g., logistics service providers need to obtain delivery information to complete delivery services);​

4. Provision of anonymized and de-identified information (such information cannot be associated with specific Users).​

In the event of cooperation with third parties, we will sign a confidentiality agreement with the cooperating parties, requiring them to comply with relevant privacy protection regulations and supervise the information use behavior of the cooperating parties.​

V. User Rights​

• Users have the right to inquire about and correct their own personal information. If any error is found in the information, they may submit a modification application through our official contact information;​

• Users have the right to request the deletion of their own personal information in accordance with the requirements of laws and regulations (except as otherwise required to be retained by laws and regulations);​

• Users have the right to refuse to receive our promotional information pushes and may complete the unsubscription through the unsubscription function in the information or by contacting customer service;​

• If Users have any questions or objections to the processing of personal information, they may contact us through the following methods, and we will respond to and handle them within a reasonable time limit.​

VI. Scope of Application​

This Policy applies to all business scenarios of ours, including but not limited to official website access, business consultation, order cooperation, after-sales service, etc., but does not apply to the following circumstances:​

• External websites or services redirected through third-party links;​

• Information processing behaviors of third-party platforms or cooperating parties not operated by us.​

VII. Contact Information​

If Users have any questions, complaints, or suggestions regarding this Policy, they may contact us through the following methods:​

• Email: support@shanhe.us​

• Phone: 1-323-521-9121​

This Privacy Policy shall take effect as of the date of publication.​